We are new, so we have no numbers to show you yet. What we can tell you is the shape of it: a price watch only pays off when something cheaper turns up, and often it does not. When it does not, the €25 comes back in full, automatically. When it does, you get an email with the evidence and you decide.
We will publish the real hit rate here as soon as we have enough watches to state it honestly. Until then, treat the refund as the likely outcome.
The fee is only kept when you accept a cheaper option we found. An email you ignore is not a sale.
The refund is automatic.
When the fourteen days end without a cheaper match, the €25 goes back to the account you paid from. Nobody has to ask, nothing has to be cancelled, and there is no claim to file. If it has not arrived after five working days, mail us and we will chase it.